Code of Conduct

code of conduct

The TMB WAY comprising 5 core values has been established to encourage all staff to focus on customer centricity and ensure all will move forward together in the same direction. This is to drive the Bank to be an organization that Make THE Difference for the customers, staff, shareholders and society.

TMB WAY comprises of:

  1. Customer Centricity
  2. Open Communications
  3. High Performance
  1. Risk Management
  2. Integrity

Code of Conduct

Persons to comply with the Code of Conduct

The Bank’s employees of all levels who receive salary from TMB.

Stakeholders

The Bank’s stakeholders mean customers, shareholders, employees and society.

Roles and Responsibilities

For the optimum benefits of customers, shareholders and other stakeholders, important issues have been collected in the Code of Conduct, Apart from being law abiding, all staff are required to comply with the Code of Conduct because it is the framework which enables all staff to work together in favorable work atmosphere. By complying with the Code of Conduct, TMB will be an organization with good governance and good corporate governance principles, which reflect the practice of good and successful organization. Therefore, the staff must follow the following guideline:

  1. Understand the content of the Code of Conduct
  2. Update the knowledge and understanding of the Code of Conduct regularly.
  3. Consult supervisor upon any inquiry.
  1. Report to supervisor whenever any conduct violating or against the Code of Conduct is found.
  2. Cooperate with persons assigned by TMB in examining any fact.

Report on any conduct violating or against the Code of Conduct

The staff who find any conduct violating or against the Code of Conduct can report or make complaint to all channels of the Bank such as the staff’s supervisor, Human Resources, Whistle Blowing or Incident report, etc.

1. Integrity

Honesty is the basic code of conduct to which the Bank gives great importance. Honesty is the key qualification that all staff must have and realize as the first priority as per TMB Way culture: Integrity. The followings are the example of good practices regarding integrity.

DOs
  • Perform duty honestly with righteousness, transparency. Do the assignment with full effort and be accountable for the result so as to provide excellent service at the highest standard with professionalism.
  • Provide correct and true information to the customers.
DON’Ts
  • Commit misconduct, corruption. Exploit for personal gain. Take the achieved merit to yourself alone or not be accountable for your mistake.
  • Defame the Bank’s competitors or distort their facts.

Apart from these good practices, staff must also study and comply with policies e.g.:

  • TMB Compliance Policy
  • Anti-Fraud Policy
  • Anti Corruption Policy
  • Anti Phishing Guideline
  • Know Your Customer/Customer Due Diligence: KYC/CDD Guideline

2. Confidentiality

The staff must protect confidential information and prevent it from being disclosed to parties who are not entitled to it, especially the information that may affect the Bank or its stakeholders. Some guidelines are:

DOs
  • Keep confidentiality of the customers’ information such as their business and personal information, and their account movements. The staff must not deliberately or unintentionally reveal any of the information to parties who are not entitled to it.
  • Keep confidentiality of the Bank’s information and not use such information, or make copy of it, for the staff’s own exploitation or others’, whether or not the staff is still the Bank’s employees.
  • Where possible, try not to use large distribution lists when communicating through the E-mail channels, internal or external to avoid improper information leakage.
DON’Ts
  • Corruption by using the disclosed personal or business information, including their account movements, for the staff’s own exploitation or others’.
  • Reveal information without verifying whether the person to whom the information is revealed is entitled to see such information or not.
  • Have a conversation with or talk to parties who are not relevant or other financial institutions’ employees about the Bank’s confidential information that may affect the Bank’s business competition.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Information Risk Management Policy
  • Anti Corruption Policy
  • Anti Phishing Guideline
  • Foundation Control Guideline

3. Insider Trading

The staff must not exploit the Bank’s internal information for their own benefits or others’. Some guidelines are:

DOs
  • Must not use the inside information obtained from their work to buy or sell, or persuade others to buy or sell, securities of the Bank or of the customers’ companies for their own benefits or others’.
  • Strictly comply with the Bank’s policy on insider information, regulations on employees’ sale/purchase and investment in the Bank’s securities and other relevant regulations.
DON’Ts
  • Reveal the Bank’s insider information which has not been disclosed yet for their benefits or others’.
  • Sell/purchase or persuade others to sell/purchase securities while possessing unpublished price sensitive information or advise others to sell/purchase securities.

Apart from these good practices, staff must also study and comply with policies e.g:

  • TMB Policy on Confidential & Inside Information and Conflict of Interests.
  • Purchase/Sell securities in Watch List/ Restricted List Regulation.
  • Guideline of Sell/purchase and invest in securities.
  • Policy of Limited Brokerage, Dealing and Underwriting Mutual Funds(LBDU).
  • TMB Anti-Money Laundering / Combating of Financing Terrorism (AML/CFT) Policy.

4. Conflict of Interest and Abuse of Position

Conflict of interest means any activities that may set the interests of the employee (and their families/relatives/friends) against the interests of TMB. TMB's interests should always prevail. Such conflicts may influence decision-making, hinder or restrain the Bank's optimal benefits and interests. Some guidelines are:

DOs
  • Inform the customers in case of possible conflict of interest in work operation.
  • Immediately report to the supervisor if their position or responsibility may favor themselves, their family, relatives or acquaintances. Even if such position does not favor the employee or related persons, this situation should also be reported so there is transparency, and no potential conflict identified after the event.
  • In case the Bank will make transaction with business to which the staff or their family members relate, and in case the staff are in the position to acknowledge and involve with approval process of such transaction, the staff must disclose the relations to the Bank.
DON’Ts
  • Perform any conduct that is conflict of interest which stems from the business relations between the Bank and staff, the Bank and customers or staff and customers.
  • The supervisors assign duties and responsibilities to the staff in the case which may lead to conflict of interest with the Bank.
  • Exercise authority of the staff’s positions and responsibilities to favor themselves, their family, relatives or acquaintances, for examples, claiming benefits or position in the customers’ companies, borrowing from the customers, facilitating the customers’ business by violating the Bank’s regulations or not monitoring the customers who do not honor the Bank’s conditions.

Apart from these good practices, staff must also study and comply with policies e.g:

  • TMB Policy on Confidential & Inside Information and Conflict of Interests.
  • Anti Corruption Policy

5. Offering or Accepting Gifts/ Giving or Accepting Entertainments from Others

Offering or accepting gifts or other benefits and giving or accepting entertainments are allowed but in the proper manner without having any form of influence over the Bank’s decision-making. The staff are prohibited to offer or accept bribe. Some guidelines are:

DOs
  • Offering or accepting gifts and giving or accepting entertainments from the others in many occasions are allowed based on the usual tradition, custom or culture. This includes gifts given to each other as per social manner. However, it must be in compliance with the Bank’s regulations.
DON’Ts
  • Accept any gift in forms of cash or equivalent cash such as gift cheque, cheque or other valuable gifts from others.
  • Accept any gift or entertainment from others or accept any other wrongful special offer with the intention to persuade the staff to perform or neglect their duty or by other means that may cause relaxation in business agreement which deviates from the Bank’s conditions.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Gifts, Entertainment & Anti-Bribery Policy
  • Anti Corruption Policy

6. Work outside the Bank

The staff are permitted to work outside the working hours but must not be unlawful, immoral, or cause conflict of interest or damage the Bank’s image or reputation. Such work must also not exploit the Bank’s name, trademark, logo, information or assets. Some guidelines are:

DOs
  • The staff who have their own business or being beneficial from the business or do part-time job can do so as long as they are not pertaining conflict of interest with the Bank.
  • Senior Executives (as determined by the Bank) must report to the Bank their shareholding or directorship in other business or company including their part in business receiving benefits as per the Bank’s regulations.
DON’Ts
  • Be full-time or temporary employees in other organizations or companies which affect the working time at the Bank.

Apart from these good practices, staff must also study and comply with policies e.g:

  • TMB Policy on Confidential & Inside Information and Conflict of Interests

7. Activities and Communications

At TMB, we are committed to open communications and empowering individuals to share ideas constructively. At the same, we must always be careful when communicating with each other or with our stakeholders especially in the form of ALL electronic channels including E-mail, instant messaging, online chats, blogs or posts on social networking sites. Some guidelines are:

DOs
  • The staff who participate in activities of national/local organizations or have direct or indirect roles in political activities must inform such organizations that their participation is personal and not on behalf of the Bank. They must also report to the Bank before participating in any activities.
  • Communicate through internal and external channels, verbal, written or electric channels in an objective and professional manner.
  • Be aware that personal verbal communication among colleagues can be a very sensitive matter. Engagement in such conversations that are non-productive especially those that are considered speculations, “gossip” or “rumors” can be extremely harmful and costly. They waste time, damage others or ourselves, the bank’s brand reputation, create anxiety, and destroy morale and our culture.
  • Be aware that information share through E-mail and social networking sites (such as Facebook or Twitter, etc.) can be far-reaching, permanent and have a negative or damaging impact on selves, our bank and our stakeholders.
DON’Ts
  • Be guest speakers or lecturers or write articles published for the general public via printing or electronics media using the Bank’s confidential information, unless being permitted by the Bank. By expressing any opinions in such articles, the staff must clarify that these are personal opinions, not the Bank’s.
  • Use any offensive, inflammatory or aggressive language in any internal and external channels, verbal, written or electric channels or anything that could embarrass or disparage the bank.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Policy on Information sharing to media, investor and outsiders
  • Anti Corruption Policy
  • Anti Phishing Guideline
  • Regulation on Information sharing at branch and the Bank website
  • Announcement on Sending E-Mail to all users
  • E-mail guideline

8. The Brand

Our TMB brand philosophy “Make THE Difference” extends beyond our logo, name, color or slogan — it’s the entire experience that our customers or the public have with our bank, including our reputation and the products or services which we offer. Make THE Difference is a promise to our customers, and all TMB employees have the responsibility to represent the brand at all times. Some guidelines are:

DOs
  • Convey the brand effectively through ourselves, our products and services at ALL customer touch points, whether it is in verbal or written context.
  • Strictly follow guideline according to the TMB Corporate Identity manual, applicable to employees whose functions require to the use of our corporate logo, slogan
  • Report in case of the misuse of brand.
DON’Ts
  • Use of the bank’s logo, slogan or other corporate identity related matters in any material or events prior to written approval by Corporate Communications.
  • Misuse of the brand or use for personal benefits.

Apart from these good practices, staff must also study and comply with policies e.g:

  • TMB Corporate Identity Guideline
  • Operational Risk Management Framework
  • Business Principles: TMB Way, Make THE Difference

9. Compliance with Laws and the Bank’s Regulations

The Bank is a financial institution under the supervision of regulatory agencies. There are many laws and regulations that the Bank has to comply with for fairness to stakeholders and society. Likewise, the Bank’s staff must follow laws and the Bank’s regulations to ensure that the operations are in line with laws, rules and regulations of the Bank. Some guidelines are:

DOs
  • Regularly acquire knowledge of laws, regulatory requirements, the Bank’s policies and regulations that relate to the staff and correctly comply with such rules and regulations.
  • Be responsible for your own action with no excuse of not knowing of laws rules and regulations.
DON’Ts
  • Ignore, violate laws, regulatory requirements, the Bank’s policies and regulations intentionally or unintentionally. This includes neglecting or not complying with laws, regulatory requirements, the Bank’s policies and regulations that may be changed or amended.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Procedure document in In Fah Net
  • Related laws and regulations such as Labor Protection Act B.E.2551, Announcement from Bank of Thailand
  • Regulation on Discipline, Disciplinary Action and Procedures
  • TMB Compliance Policy & Minimum Standard

10. Care of the Bank’s Asset

The Bank’s asset means both tangible and non-tangible asset property such as movable property, immovable property, technology, academic knowledge, title deeds, patents, copyrights, branding as well as customers’ information, agreements, business plans, financial projection, human resource information. Some guidelines are:

DOs
  • Use the Bank’s asset for the optimum benefits.
  • Information technology and communication equipment are provided to enhance the efficiency of business operation. The staff must use the equipment correctly in accordance with the Bank’s policy on information technology as well as protect and monitor the information from being stolen or revealed without permission.
  • Use electronics equipment, electronics information or information technology for the Bank’s benefits only.
  • Keep the password confidential and not let others use the password to access the Bank’s information systems.
DON’Ts
  • Use the Bank’s asset with no intention to prevent waste, early deterioration or loss. Use the Bank’s asset for their own benefits or others’.
  • Use the Bank’s computers for personal and non-Bank business or use them for illegal or immoral activities such as gambling, pornography or undesirable content.
  • Use electronics equipment to browse inappropriate or unsecure websites.
  • Install software without the Bank’s permission; or download, store or distribute inappropriate texts via computer system.
  • Connect unauthorized equipment with the Bank’s computer or computer network system.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Regulation on Bank’s assets
  • Regulation on Information sharing at branch and the Bank website
  • Practice on User ID and Password control in SD and WEB 3270 system
  • Computer related crime Act
  • Practice on Wireless Connection and USB port control
  • Practice on Information safety and IT control on PC, notebook and portable devices

11. Inappropriate Behavior and Violation of Individual Rights

The staff have to work with many people. Treating each other with politeness, respect and honor will enhance good work environment. Therefore, all staff should behave in a respectful manner to the colleagues, not behave inappropriately or violate individual right of other person such as sexual harassment in the workplace. Some guidelines are:

DOs
  • Respect and give honor to others. Be concerned for others’ feelings. Help the Bank to observe the employees’ behaviors and report any inappropriate behavior of any staff to the Bank.
DON’Ts
  • Bring alcoholic beverages into the Bank or drink alcoholic beverages during working hours, except for occasional party in the Bank that requires alcoholic beverages upon the permission of Head of the unit owning such party.
  • Take any kind of gamble in the Bank both in and out of the working hours.
  • Violate individual rights of other person such as physical contact, inappropriate verbal behavior, and manner with sexual indication which is unwanted or disturbing to the recipient.Commit any conduct that violates human rights regarding discrimination on grounds of the difference in origin, race, religion, language, age, education, gender or disability. Discriminate others via verbal or non-verbal conduct because of the difference in origin, race, language, age, education, gender, disability, physical or health condition, personal status, economic or social standing.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Regulation on Discipline, Disciplinary Action and Procedures

12. Social Responsibility and Environmental Conservation

The Bank focuses on being an organization that helps communities, develop society and conserves environment by having responsibility to society and environment. The Bank contributes to the society, communities and environment without an aim of returns to improve the living quality of the community members and conserve environment. The staff should participate in and support the Bank’s projects or activities that are useful for society and environment. Some guidelines are:

DOs
  • Support voluntary activities and participate in public service activities at both local and national levels as deemed appropriate.
  • Help each other to keep the workplace environment, communities and society in desirable condition and be a good citizen of such community.
  • Be a good citizen.
  • Support and give opportunity to society, communities and the Bank’s stakeholders to participate in the Bank’s activities useful for society and environment.
  • Consume resources efficiently, save energy and reduce waste from work.
DON’Ts
  • Do anything that damages communities, society and environment, directly or indirectly.

Apart from these good practices, staff must also study and comply with policies e.g:

  • Environmental, Social Responsibility Policy